Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@unifyusaofficial.com. Please note that returns will need to be sent to the following address:
UNIFY USA
1275 Bloomfield Ave
Fairfield, NJ 07004
If your return is accepted, we’ll send you instructions on how and where to send your package. For size exchanges on eligible stocked apparel, you pay return shipping as described below. For other accepted returns, we’ll send you a return shipping label. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@unifyusaofficial.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If we sent the wrong item or your item arrived damaged or defective, we cover the correction.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Size exchanges
For eligible stocked apparel, contact us within 30 days of delivery before returning anything. Items must be unworn and unused, with original tags and packaging, and meet the eligibility requirements above. You pay shipping back to us; we cover one standard replacement shipment within the United States, subject to availability. Email support@unifyusaofficial.com with your order number and the size you need.
Made-to-order items, including the Remembrance Tee and Hat, are handled separately. Contact us before returning an item so we can confirm your available options. The stocked-apparel replacement-shipping benefit does not apply to made-to-order items. Wrong, damaged or defective items are covered as described above.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@unifyusaofficial.com.
