UNIFY USA

Frequently Asked
Questions

Everything you need to know before you order. Can't find your answer? Reach out — we're real people and we reply fast.

Ordering & Shipping
How long does shipping take?
Orders are processed within 1–3 business days. Standard shipping typically takes 5–7 business days after processing. Expedited options are available at checkout. You'll receive a tracking number by email as soon as your order ships.
How do I qualify for free shipping?
All US orders over $75 ship free automatically — no code needed. The discount is applied at checkout once your cart reaches $75.
Do you ship internationally?
Currently we ship within the United States only. International shipping is something we're working toward — join our email list to be the first to know when it launches.
Can I change or cancel my order after placing it?
We process orders quickly, but if you need to make a change please contact us immediately. Once your order has shipped, we're unable to make changes but you can initiate a return or exchange after delivery.
Sizing
How do your sizes run?
Our tees and hoodies run true to size. Our model is 6'2", 200 lbs and wears a Large. If you're between sizes and prefer a looser fit, size up. View our full Size Guide for exact measurements.
Do you offer extended sizes?
Yes — all styles are available in XS through 3XL. We believe American gear should fit every American. If you need guidance on which size to order, check our Size Guide or reach out and we'll help.
Will the shirt shrink after washing?
Our garments are pre-shrunk, but to preserve fit and color we recommend cold wash, tumble dry low. Avoid high heat — it's the enemy of a good shirt. Care instructions are printed on the tag inside every garment.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for unworn, unwashed items in original condition with tags attached. To start a return, email us at support@unifyusaofficial.com with your order number. Refunds are processed within 5–7 business days of receiving the item. Shipping costs are non-refundable unless the return is due to our error.
Can I exchange for a different size?
Yes — we're happy to exchange for a different size within 30 days of delivery, subject to availability. Email us at support@unifyusaofficial.com with your order number and which size you need. The fastest way to get the right size is to return your original order and place a new one.
What if I received a damaged or wrong item?
That's on us — we'll make it right immediately. Email support@unifyusaofficial.com with a photo of the item and your order number. We'll send a replacement or full refund, no return shipping required.
Are there any items that cannot be returned?
Final sale items (marked at checkout) cannot be returned or exchanged. Items that have been worn, washed, or are missing tags are not eligible for return. If you're unsure whether your item qualifies, reach out — we're always willing to work with you.
About UNIFY USA
Is UNIFY USA an American brand?
100%. UNIFY USA was founded by brothers Teagan and Koston McCoy with a mission to bring Americans together — city to city, step by step. Every design, every run, every product is built around that mission. We are American to the core.
What are the community runs?
Community runs are free, public events we organize across cities where anyone can show up, run together, and connect with other Americans who share the same values. No politics, no division — just people showing up. Check our Run With Us page for upcoming events near you.
How can I donate to UNIFY USA?
Your support fuels the mission — runs, events, community outreach. You can donate directly through our Donate page. Every dollar goes toward bringing more Americans together.
How do I stay updated on new products and runs?
Join our email list at the bottom of the homepage and you'll get first access to new drops, restock alerts, and upcoming run announcements. We also post regularly on Instagram and TikTok.
Still Have a Question?

We're a small team and we actually read every email. Send us a message and we'll get back to you within one business day.

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